jora 9 Privacy Policy

This privacy policy applies to all members, visitors, and users of the jora 9 platform. When you browse our website, register an account, make a deposit or withdrawal, play casino games, or contact our support team — the information generated in those interactions is governed by this policy.

This policy should be read alongside our Terms and Conditions, as both together form part of the agreement between you and jora 9. By using the platform, you are considered to have consented to the data processing practices described in this policy.

2.1 — Information Provided Directly

When you open an account or use services on jora 9, the following information may be collected:

• Full name, date of birth, and national ID or passport number (for identity verification)
• Mobile number and email address
• User-set password (stored in encrypted form)
• Financial transaction details — records of deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer
• Message history with the support team

2.2 — Automatically Collected Information

Some information is collected automatically while you use the platform. This includes:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Pages visited, session duration, and click patterns
• Gaming history, bet amounts, and results
• Login times and approximate geographic location

2.3 — Information Received from Third Parties

Information may be received where necessary from payment processing partners, identity verification service providers, or government databases. This information is used solely for account security and anti-money laundering processes.

jora 9 uses collected information for the following purposes:

• Account Management: Creating accounts, verifying identity, securing logins, and sending OTPs.
• Financial Transaction Processing: Processing deposits and withdrawals, maintaining transaction records, and handling refunds when required.
• Service Improvement: Identifying technical issues on the platform, reviewing user experience, and planning new features.
• Communication and Support: Responding to your support requests, notifying you of important policy changes, and sharing bonus-related information.
• Security and Fraud Prevention: Monitoring suspicious activity, detecting multiple accounts, and complying with anti-money laundering regulations.
• Responsible Gaming: Analysing play patterns to identify risks of harmful addiction and providing support where needed.

You can find more details in our Responsible Gaming guidelines about how we use user data to maintain a safe gaming environment.

4.1 — Retention Period

All data is retained while your account is active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations, anti-money laundering requirements, or dispute resolution needs. Once that period has passed, the data is securely deleted or anonymised.

4.2 — Technical Security Measures

jora 9 applies industry-standard technology to keep your data secure:

• All data transmission is handled through SSL (TLS 1.2 or above) encryption.
• Passwords are never stored in plain readable form — only one-way hashes are kept.
• Sensitive payment-related data is handled using tokenisation.
• Regular security audits and penetration tests are conducted.
• Server access is restricted to authorised personnel only, and all access logs are retained.

jora 9 never sells your personal information for commercial purposes. However, certain information may be shared with third parties in the following situations:

• Payment Processing: Information required to complete bKash, Nagad, Rocket, Upay, and bank transfer transactions is shared with the relevant financial service provider.
• Identity Verification Services: Identity documents may be shared with accredited verification agencies as part of the KYC (Know Your Customer) process.
• Game Software Providers: Minimal information required to operate slots, live casino, or fishing games — such as session tokens — is sent to game studio servers.
• Legal Obligations: Information may be provided in accordance with a valid order from a competent court or government authority.
• Business Restructuring: In the event of a merger or acquisition, information may be transferred to the new owning entity, with the same privacy standards maintained.

Data protection agreements are in place with all third-party partners, and the scope of their use is strictly limited.

6.1 — Types of Cookies

The jora 9 platform uses the following types of cookies:

• Essential Cookies: Required to maintain login sessions, language selection, and security tokens. Without these, the platform cannot function properly.
• Functional Cookies: Used to remember your preferences — such as your selected game category or display settings.
• Analytics Cookies: Collect statistics to understand how users interact with the platform. This information is anonymous and helps improve the service.

6.2 — Cookie Control

You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may interrupt some core platform functions, such as keeping your login session active.

As a jora 9 member, you have the following rights regarding your own data:

• Right to Know: You have the right to ask what data we hold about you, how we use it, and with whom we share it.
• Right to Correction: If your account contains any incorrect or outdated information, you can request that it be corrected.
• Right to Deletion: In certain circumstances — where there is no legal obligation to retain it — you can request that your personal data be deleted.
• Right to Object to Processing: You can object to your data being used for marketing purposes.
• Right to Data Portability: You can request your data in a common, machine-readable format.

To exercise these rights, contact our support team via live chat or email. Our team is available in both Bengali and English, 24 hours a day, 7 days a week. You can also check our FAQ section for common questions.

jora 9 strictly refrains from providing services to anyone under the age of 21. Age verification is mandatory at account registration, and additional identity documents may be requested in cases of doubt.

We do not knowingly collect any personal information from anyone under the age of 21. If it is believed that a minor's data has been collected by mistake, it will be deleted immediately and the associated account will be closed.

jora 9 reviews this privacy policy from time to time and updates it when necessary. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, a notification will be sent to your registered email or mobile number.
• Continued use of the platform after a change is considered acceptance of the updated policy.

To learn more about the overall terms of our service, read the About Us page, which contains a summary of jora 9's values and operating principles.

We recommend reviewing this page regularly to stay informed about how your data is being managed.